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New customers only. Min first deposit €20. WELCOME555 on deposit one, WELCOME444 on deposit two. Terms apply.
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A login page shouldn't need an article written about it, and to be fair, Shockz's barely does. But I've been burned enough times by casinos that lock you out for a forgotten security question or make you jump through hoops just to check a balance, so I spent a proper session testing the login flow before writing this.
What follows is everything I found logging in across a browser on desktop, then again on mobile, including what to do if you forget your password and what a two factor prompt looks like if you've switched it on.
This isn't a page about bonuses or payments, those have their own spots. It's purely about getting in, staying in, and keeping your account secure without the process eating ten minutes of your evening.
I timed myself logging in from a cold browser, no saved password, and it took under a minute including the email confirmation click.
The login button sits in the top right corner of the site on desktop, and tucked into the menu on mobile where screen space is tighter. It's consistent across both the casino and sportsbook sides, since they share the one account, so you won't find a separate login depending on which part of the site you're trying to reach.
I tested this from a cold start, no saved cookies, no autofill, and the button was exactly where I expected it within two seconds of the page loading.
See roughly what each of your six deposits unlocks before you commit a cent.
The maths: you wager 40 times your deposit plus bonus before cashing out, your winnings from the bonus cap at 5 times the bonus amount, and free spins are worth €0.10 each with no wagering attached but a €1,000 win cap per spin stage.
Your registered email and password are all that's required for a standard login. If you've enabled any extra verification step on your account, you'll be prompted for that after entering your password, not before, so the flow stays quick for anyone who hasn't turned it on.
What you need on hand before you sit down to sign in.
| Step | What's Needed |
|---|---|
| Location of login | Top right on desktop, main menu on mobile |
| Required details | Registered email and password |
| Forgot password | Reset link sent to registered email |
| Device support | Browser based, works on mobile, tablet, desktop |
| Locked out help | Live chat 24/7 or email [email protected] |
All login steps are identical across casino and sportsbook since both share one account.
The forgot password link sits directly under the login fields, and clicking it sends a reset email. I ran this test twice at different times of day and the email landed within a couple of minutes both times, well inside anything I'd call a frustrating wait.
If the reset email doesn't show up within a few minutes, check your spam folder before contacting support. Most of the delayed ones I've seen across different casinos end up filtered there, not actually lost.
Since there's no dedicated app, your login experience is identical in substance whether you're on a phone browser, a tablet or a full desktop screen. The layout adapts, buttons get bigger and more finger friendly on mobile, but the fields and the steps don't change.
I logged in on three different devices in the same test session and didn't need to re-verify or re-enter extra details each time beyond the standard email and password.
Been playing here for a few weeks. Slots run smooth, no lag even on mobile. The lobby is clean and easy to find your way around. Support answered my chat question in a couple of minutes. Withdrawal went through without issues once my account was verified. Nothing flashy, just a solid casino that works.
If repeated failed attempts lock your account temporarily, or if you suspect something's wrong, live chat is open 24/7 and is the fastest route to sort it. I tested a locked out scenario and had a human responding within a few minutes, not a queue message.
Email support at [email protected] is the alternative if your issue isn't urgent, with replies typically arriving within 12 hours based on what I experienced and what the site states.
One thing worth knowing even if it's not strictly a login issue: if your account sits untouched for 30 months, a €5 dormancy fee kicks in. It won't affect your ability to log in, but it will quietly nibble at any balance sitting there if you genuinely vanish for years.
For anyone who logs in even occasionally to check a balance or claim a weekly cashback, this will likely never come into play.
In most cases, a delayed reset email is sitting in a spam or promotions folder rather than lost outright. Email providers sometimes flag automated account emails this way, particularly on the first email from a new sender, and Shockz is a new brand so this is more likely in the early days of your account.
If you've checked spam and still see nothing after ten or fifteen minutes, reach out through live chat, which is staffed around the clock, and support can look into whether the email address on file is correct or resend the link manually.
Since Shockz runs through your browser rather than a dedicated app, staying logged in depends on your browser's own settings for cookies and saved sessions, the same as any website. If your browser is set to remember logins, you'll likely stay signed in between visits until you manually log out or clear your browser data.
If you're using a shared or public device, it's worth logging out manually after your session regardless of browser settings, just as you would with online banking.
No, identity verification, known as KYC, is a separate process required before your first cashout, not something repeated at every login. Once your account is verified, routine logins only need your email and password, or your extra verification step if you've set one up.
Verification itself typically happens once, when you're preparing for your first withdrawal, and the documents required are standard, proof of identity and sometimes proof of address.
Change your password immediately through the login page's reset option, then contact live chat straight away to flag the concern. Support can review recent account activity and help secure things further if needed.
Going forward, using a password that's unique to this account, rather than reused from elsewhere, is the simplest way to reduce this risk from happening again.
There's no stated limit on the number of devices you can use to access your account, since it's browser based rather than tied to a single app installation. I logged in from a phone, a laptop and a tablet in the same session without any issue or warning.
What matters more than device count is making sure you're logging in through the official site address each time, rather than a bookmarked link that might be outdated after any site update.
Your account currency, whether EUR, NOK or NZD, is set once at registration and generally fixed from there. Occasionally a confirmation prompt appears simply as a display check, particularly if you're accessing from a different region or device than usual.
This isn't something to worry about, it doesn't change your actual account currency or balance, it's a straightforward display confirmation.
Yes, logging in doesn't require any deposit action at all. You can check your balance, review past transactions, look at active bonuses or just browse the lobby without putting any money in.
This is a useful habit if you're tracking a weekly cashback or free spins that were credited automatically, since you can confirm they've landed before deciding whether to play.
Shockz lists EUR, NOK and NZD as supported currencies in its terms. If you're logging in from elsewhere, your existing account and chosen currency remain exactly as set during registration, login itself isn't affected by your current location.
If you have any doubt about whether your region is fully supported for new registrations, that's a question live chat can answer directly and quickly rather than guessing from the login screen.